Tower Operating Centre.
Next Gen Solution
Portfolio.
Green Technology.
Our product and service portfolios are designed around these three core elements and aim to enhance uptime, coverage and service quality while lowering operational costs for customers and minimizing our carbon footprint.
We deploy the passive physical infrastructure necessary to house the active equipment – the base transceiver station, transmission link and microwave antenna – of our customers. Towers range from the traditional lattice type structure – such as the ground-based tower, rooftop tower or pole – to aesthetically designed lightweight hybrid poles, monopoles or camouflaged towers that merge with the backdrop.
We provide innovative energy solutions for powering our customers’ active equipment in a cost-effective way. Wherever possible, we power our towers using grid energy from state electricity boards. Diesel is utilised where reliable grid energy is not available.
We acquire the requisite space from residential and commercial property owners – our landlords – for placing our passive infrastructure at strategic locations. We engage with landlords throughout the lifecycle of hosting telecom infrastructure on their premises.
In pioneering Smart City partnerships with New Delhi Municipal Council (NDMC), Vadodara Municipal Corporation (VMC), Dehradun Smart Cities (DSCL) and Bhopal Smart City (BSCDCL), Indus Towers has rolled out its Smart Digital Infrastructure of Smart poles LED lights, CCTV cameras, Variable Digital Messaging Board, Environment Sensors, City Public Wi-Fi including the fiber backbone.
NextGen Service Centric Tower Operations Center (TOC)
The Indus Tower Operations Center (TOC) is a state-of-art facility that is designed to cater to one of the most fundamental requirements for company-wide operations. Customer Delight remains at the centre of everything we do from the facility. With our service footprint expanding to 22 telecom circles across India, our new TOC is the biggest operations in the NOC industry, managing 200+ Operations Support System under one roof. The NextGen offering provides services across all business functions, including Operations, Energy, Estate, Revenue Assurance, Technology, and Human Resource. It’s a combination of Man and Machine, enabled by Artificial Intelligence (AI) and Machine Learning (ML).
The TOC provides round-the-clock surveillance services to all of Indus’ telecom sites across India through centrally managed operations. The programmed surveillance provides actionable insights on-the-go to the field personnel via an automated calling system followed by an SMS. Real-time alerts on faults enable improved tracking and maintenance to ensure the network infrastructure is always up and running. Our Cloud-based call center enables prompt servicing across all circles and features real-time monitoring of calls. Moreover, each call being made from the TOC is accompanied with the full History of Site to improve operational efficiency and effectiveness.
What’s new
The Indus Towers TOC provides an end-to-end tower management solution, incorporating the aspects of top-line maintenance, reliable tracking measures, and sustainable energy practices. Our intelligent, automated system now offers greater visibility into tower performance and, hence, enhanced efficiency. The new TOC architecture comes with integrated real-time analytics that provides data-driven insights into all aspects of tower operations, from tower control and monitoring to tracking energy utilization. It also serves as a single point contact for all circles, transmitting real-time data to our personnel and allowing them to take corrective actions quickly. With safety at the heart of our operations, this feature also ensures our employees, partners, and technicians remain safe 24x7. Further, the TOC facilitates more seamless and convenient communications with our landowners, as it tracks all incoming complaints and ensures their follow-up and closure. Finally, it facilitates smooth operations in billing by minimizing issues in process flow and allowing for on-time corrective actions as necessary.
Our towers are powered through either grid-sourced electricity or diesel generators. In 2011, we became the first company to introduce Green Sites and Green Cities, which are not just diesel-free, but also demonstrate top-range network performance.
We found that majority of energy in telecom tower shelters was being consumed by air conditioners rather than active telecom equipment in order to keep instruments at the ambient temperature. This set in motion our Shut AC initiative that sought to replace air conditioners with free cooling units, which consume less energy and are specifically designed to control the internal environment of cell site enclosures.
We initiated the Indoor-Outdoor conversion, achieved through natural cooling that works on the principle of flow of air in differential temperatures. The Shut DG: Green Sites project was conceived to run telecom network operations without using diesel as power backup, by instead running the network on a more environment-friendly advanced battery bank solution, without compromising on the network uptime.
Relentless in the pursuit of our goal, we also devised innovative ways of deploying batteries using the combo solution, the NCU, turbo solutions, variable speed diesel generator sets and micro cooling solutions that target sites with temperature-sensitive equipment and cool them separately.
